CASE STUDIES
Experience Mapping
Redesigning BrewCo’s Hiring Journey
Candidates were dropping off at twice the industry rate.
Led 15+ interviews to redesign the hiring journey, cutting drop-offs by 25% and increasing application completions.
Product Discovery
Proof of Concept: Unified Search Service
Fragmented search was causing user frustration and inefficiency across multiple products.
Research-led redesign improved discovery, efficiency, and trust for 485K users.
Enterprise UX
Streamlining Course Management
The outdated training platform was causing crashes across 300+ programs.
Research insights guided a redesign, cutting errors 40% and improving experience for 100K daily users.
Contextual Inquiry & Usability Testing
Time Entry Optimization
Legal professionals were losing billable hours due to inefficient time tracking.
Research-led insights sped up time entry by 10%, reduced cognitive load, and increased logging accuracy by 15%.